RETURN POLICY

      Full Specification of Return Service Standards
      1. Service Tenet
      We always take maintaining good user consumption experience as the core tenet of return services, and formulate standardized, reasonable and humanized return rules. All service settings aim to balance the legitimate rights and interests of both users and the platform, and ensure that all return services are carried out in an orderly and standardized manner.
      2. Commodity Eligibility Criteria
      Most conventional commodities are eligible for return services under the premise of unused status, intact appearance, complete original accessories and original packaging retention. Commodities that have been used for a long time, have obvious wear and tear, or have missing core accessories will not be included in the scope of optional returns. In addition, commodities with special attributes that are not suitable for secondary circulation will be excluded from the return service scope.
      3. Application & Review Rules
      Users need to initiate return applications through official and valid service entrances, and fill in true and effective commodity information and return reasons. Our team will conduct multi-dimensional review of each application, including commodity status description, supporting information authenticity and compliance with service standards. The review progress will be updated in a timely manner, and users can check the status through the service channel.
      4. Post-return Processing Mechanism
      After the returned commodities are received and verified to be qualified, we will try our best to complete the follow-up service handling work in the shortest reasonable cycle. If the commodities are found to be unqualified after inspection, we will sort out detailed rejection reasons and feed them back to users accurately, and provide feasible adjustment suggestions for users to refer to.
      Shipping time: usually 10-16 days.
      Processing time: usually 2-7 days.